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Refund Policy

Returns Policy
The vast majority of orders at Martha's Backyard are delivered without a hitch, but understandably from time-to-time things go wrong and you may need to arrange a return or replacement. This page should help you determine what's covered. If you are unsure please contact us directly and we'll be happy to help you out. Returns for credit or replacement must be approved by Martha's Backyard.

The item I received is not the item I ordered.
We will replace the item or provide a full refund. To receive your replacement or refund you must return the original item to Martha's Backyard. You will be provided with a no-cost return-addressed courier satchel (or similar) and process your refund or replacement within 14 days of receiving your item, please contact us.

The item I ordered was damaged in transit.
If your item was damaged between leaving the Martha's Backyard warehouse and arriving at your delivery address you will receive a full refund or replacement depending on whether the damage was caused by inadequate packaging or incorrect handling by the courier. Please contact us for details. In some cases NZ Couriers will collect the damaged parcel from your address, along with the original packaging, and once the cause of the damage has been verified your return will be processed.

The item I ordered did not arrive.
If your item did not arrive the first thing to do is request a track and trace from us if you have not already received one.

If the track and trace on your order indicates that it has been delivered, but you are unable to find it, we will start an investigation with NZ Couriers on your behalf.

Regrettably, neither Martha's Backyard nor NZ Couriers are able to refund or replace items that have been lost, damaged or stolen after being delivered to your property. If you are concerned about leaving your items unattended we recommend putting a comment in your delivery instructions not to leave the package without a signature.

I've changed my mind and no longer want the item I ordered.
Unfortunately we are unable to accept a return if you've simply changed your mind or no longer want the item.

Martha's Backyard is fully committed to protecting your rights under the Consumer Guarantees Act.

If you have any questions please contact us.